Support

Fishing Codex — one word, "Codex". If you have seen it written "Fishing Code X", that is the same app and the same website, fishingcodex.com.

Email "Account help" with both visible email addresses or relay addresses. Before you buy, double-check you are signed into the right account. If you used Apple private relay in the app, use the same Apple sign-in flow on the web.

No. Apple and Google control their own account recovery. Use iforgot.apple.com or Google account recovery.

If it has not appeared within 30 minutes, email "Marketplace help" with your account email and Stripe receipt or order reference.

The entry as the angler recorded it — the photos, the notes and the conditions — with its exact location on your private map in the Fishing Codex app, as soon as you claim or unlock it.

A wide area showing where anglers are active.

Free claims let you read another angler's entry at no cost. Every account gets a daily limit of free claims — the same limit with or without App Pro, resetting daily with no lifetime cap. Each claim stays on your map for 5 days, and you can claim it again once those 5 days have ended — every claim, first or repeat, uses one of your daily claims. Free claims are not permanent ownership and are not included in data export.

A single entry is one payment for permanent access to one entry — yours forever. A live logbook subscription delivers that angler's subscription bundle plus all of their free entries, for as long as the subscription is active and paid — never their separately sold single entries. The whole logbook is one payment for permanent access to all of that angler's entries, including every entry they publish in the future, subject to the Terms and enforcement; it is the only tier that covers everything.

The export includes your own captured entries, the entries you hold single-entry or lifetime access to, the details behind your own photos, and a record of everything you have bought or claimed (including free-claim history). Entries from live logbook subscriptions and free claims are not included in the exported entry data, but a record of that access appears as account history.

Go to fishingcodex.com/account and manage subscriptions there. Cancellation stops future renewals. You keep access until the current paid period ends.

No discretionary refunds are offered. The current paid period is not refunded unless required by applicable law. See the Refund Policy.

App Pro is separate from web marketplace entry access. Cancel in iOS Settings → Apple ID → Subscriptions, or Google Play → Payments and subscriptions → Subscriptions.

Email "Refund request" with your account email, Stripe receipt/order reference, entry or angler name, purchase date, and why you believe applicable law requires a refund.

Email immediately with the Stripe receipt/order references and card statement dates. We will investigate through Stripe and correct payment-processing errors where Stripe, a card network, or applicable law requires correction.

The buyer's access to that entry ends. For an angler's own sale, the money for it is taken back out of their account, along with any fee the card network charges.

App Pro is billed by Apple or Google, not Stripe. For Apple, use reportaproblem.apple.com. For Google Play, use Google Play refund support or the purchase history on the Google Account that paid.

Buyers pay directly into your own Stripe account, so the money goes straight from them to you. Fishing Codex takes the standard 15% fee, plus Stripe and card processing fees (anglers typically net around 80%). Stripe pays out to your bank on its own schedule for your account, which depends on your country, your bank, and its checks.

Stripe checks who you are and collects your tax, business and bank details on its own secure pages. Fishing Codex never receives your full bank account number or your government ID.

Entries you captured with the app camera, plus imported entries while the one-time early-adopter window is open. A published entry must be one you have the right to publish, and it must be caught after any lock on that area has expired. Do not publish illegal, unsafe, restricted, fabricated, AI or stock-photo, or misleading entries.

Start at the Publishing Guide. Full legal terms are in the Angler Agreement.

Use the native app delete flow (Me → Settings → Danger Zone → Delete account), use web account settings at fishingcodex.com/account/settings, or email "Privacy request". Deleting your account really deletes it — it is not switched off and kept. Limited legal, tax, fraud, chargeback, and accounting records may be retained where required or permitted.

Use Settings → Data → Data export where available, or email "Privacy request". The export includes your own captured entries, the entries you hold single-entry or lifetime access to, the details behind your photos, and a record of everything you have bought or claimed. Entries from live logbook subscriptions and free claims are not included in the exported entry data.

Email "Privacy request" from your account email for access, correction, deletion, portability, objection, restriction, California know/delete/correct requests, or authorised-agent requests. Fishing Codex does not sell personal information or share it for cross-context behavioural advertising.

Email "Privacy request" or "Content report". Include the entry URL, angler handle, screenshots, and the reason the content is unsafe, illegal, misleading, or privacy-sensitive.